How Joe Fortune Protects Your Data

What We Collect and Why

When you register at Joe Fortune, we ask for basic details: full name, date of birth, email, mobile number and residential address. This lets us confirm you're 18 or over, set up your AUD balance and send account notifications. It's the minimum needed to open a working player account, nothing more.

A second layer of data collection happens around payments and verification. Before a withdrawal is processed, or if our fraud checks flag an account, we may ask for a copy of your government ID, a recent utility bill or bank statement, and proof of the payment method used (a screenshot of a PayID registration, or the front of a card with the middle digits masked, for example). This is standard practice across regulated and offshore gaming operators alike, and it exists to confirm you are who you say you are and that the funds moving through your account are yours.

We also collect technical information automatically: IP address, device type, browser, session length and gameplay activity such as which pokies or live tables you play. This helps us detect unusual account behaviour, apply responsible gambling limits accurately, and keep the mobile and desktop site running smoothly.

How Payment Data Is Handled

Deposits and withdrawals through PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT) or Neosurf each carry their own data trail. For card and PayID transactions, we retain enough information to reconcile the payment and process refunds or reversals if a dispute arises. We do not store full card numbers or your banking passwords. For crypto payments, we retain wallet addresses and transaction hashes relevant to your deposits and withdrawals, which is necessary to trace funds and comply with anti-fraud checks.

Security Practices

• Account data and documents are stored on encrypted servers with restricted internal access.
• Payment pages use SSL/TLS encryption so card and PayID details aren't exposed in transit.
• Login sessions can time out after inactivity, and we recommend enabling any two-step verification offered on your account.
• Internal access to identity documents is limited to verification and support staff who need it to process your request.
• We do not sell player data to third-party marketers. Data is shared only with payment processors, identity verification providers and fraud prevention services needed to run the casino.

Data Retention

We keep account and transaction records for as long as your account is active, plus a reasonable period afterwards to meet fraud prevention, dispute resolution and financial record-keeping obligations. Once that period lapses, documents tied to closed or self-excluded accounts are deleted or anonymised in line with our internal retention schedule.

Player Rights

You can ask us at any time what personal data we hold on your account, request corrections to inaccurate details, or ask for your account and associated data to be closed and deleted, subject to the retention rules noted above around financial and fraud records. Requests can be made through Live Chat or email, and our support team, staffed on Australian time zones, will guide you through the process.

If you're setting deposit limits or a self-exclusion period through our responsible gambling tools, that data is handled with the same protections as the rest of your account, and is used only to enforce the limits you've set.

Cookies and Marketing Preferences

We use cookies to keep you logged in, remember display preferences and understand which pokies and promotions get the most attention. You can manage cookie preferences through your browser settings. If you'd rather not receive promotional emails or SMS about the welcome package or ongoing offers, T&Cs apply, you can opt out from your account notification settings or by contacting support directly.

For more on how your account works day to day, see Payments for banking specifics, Terms and Conditions for the full account rules, and Responsible Gaming for the tools that use your activity data to help you stay in control. Ready to get started? Register here.