Responsible Gaming Tools at Joe Fortune

Pokies and live tables are meant to be entertainment, not a way to solve money problems. Every account at Joe Fortune comes with the same set of controls, and we walk new players through them during setup rather than burying them in a menu nobody clicks on.

Deposit Limits

You can set a daily, weekly or monthly deposit cap in AUD from your account settings. Once it's set, it stays fixed for the period you chose, even if you try to raise it mid-session. If you want to increase a limit, the change only takes effect after a cooling-off window, usually 24 hours, so there's no acting on impulse at 2am. Lowering a limit, on the other hand, applies immediately.

• Daily, weekly and monthly deposit caps, set in AUD
• Immediate effect when you lower a limit
• 24-hour cooling-off period before any increase applies
• Limits apply across cards, PayID, POLi and crypto deposits alike

Session and Time Reminders

Time flies during a good run on the reels. You can turn on session-length reminders that pop up after a set number of minutes to let you know how long you've been playing. It's a small nudge, but it's often enough to prompt a break, check the clock or just log off and come back tomorrow.

Self-Exclusion and Cool-Off Periods

If you need a longer break, Joe Fortune offers cool-off periods starting from 24 hours up to 30 days, during which your account is locked and promotional emails stop. For anyone who needs more than a short break, self-exclusion can be set for six months, twelve months or longer, and reversing it before that period ends isn't something support can quietly do for you. That firmness is intentional. Contact support to start either process, and be ready to confirm your identity as part of it.

18+ Only, No Exceptions

Joe Fortune is strictly for players aged 18 and over. Identity verification is part of account setup and may be requested again before a withdrawal. If we have reason to believe an account belongs to someone under 18, or to someone who has self-excluded, that account is closed and any funds are handled according to our terms.

Recognising the Signs

Gambling can tip from entertainment into a problem gradually, not all at once. Some signals worth taking seriously: chasing losses with bigger bets, borrowing money to keep playing, hiding deposits from family, or feeling irritable when you try to stop. None of these mean you've failed. They mean it's time to use the tools above, or talk to someone outside the situation.

Free, Confidential Support in Australia

Gambling Help Online is a free, confidential service available to anyone in Australia, staffed by trained counsellors around the clock. You can call 1800 858 858 or visit https://www.gamblinghelponline.org.au/ for live chat, self-assessment tools and referrals to local face-to-face support. It costs nothing and it's separate from Joe Fortune, so you can speak openly.

You can also ask our support team to add a note to your account flagging that you're setting limits, and they'll follow up rather than send further promotional offers your way if you'd prefer that.

Practical Habits That Help

• Set your deposit limit before you start playing, not after a big loss
• Treat any deposit as spent the moment it leaves your account, not as money you're owed back
• Avoid playing when you're stressed, tired or after a few drinks
• Take the session reminders seriously instead of dismissing them
• Keep gambling money separate from bills, rent and everyday spending

None of this guarantees a particular outcome. Pokies and table games are built on random outcomes and house edge, and no strategy changes that. The goal of these tools is simple: keep the spending inside limits you set while sober and clear-headed, not limits set by a losing streak.

Related Pages

For more on how your account works day to day, see Joe Fortune Banking for AUD deposit and withdrawal details, About Joe Fortune for background on how the site runs, and Bonus Terms for the welcome package conditions. Ready to set your limits from the start? Register here.